Fresenius Medical Care is a leading global provider of products and services for people with chronic kidney failure. With a mission to improve the quality of life for patients, Fresenius Medical Care is committed to developing and providing innovative products, therapies, and services that enable healthcare professionals to deliver superior care to their patients.
As a world leader in renal therapy, Fresenius Medical Care is dedicated to improving the lives of patients suffering from chronic kidney disease by providing the highest-quality care, the latest medical technology, and the most innovative treatments available. With a team of skilled professionals who are passionate about what they do, Fresenius Medical Care is a dynamic and exciting place to work. Join our team today and help us make a real difference in the lives of patients around the world.
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Tasks- Lead the commercial and marketing teams in Netherlands and Belgium, providing direction, guidance, and motivation to achieve local business goals.
- Hold a functional reporting line to Technical Operation management to ensure alignment with broader organizational goals.
- Identify and communicate the necessary actions to implement the function's strategy and business plan within the department, collaborating with other areas of the organization as needed.
- Explain how the function's mission, vision, and values align with those of the broader organization, inspiring commitment to these principles and driving extraordinary results.
- Collaborate with finance, HR, legal, compliance, IT, and other departments to transparently communicate business opportunities and ensure adequate support for key projects and initiatives.
- Lead the implementation of the customer experience (CX) business plan, ensuring that the right resources are in place to execute on the CX strategy across various stages of the customer and product life cycle.
- Contribute to the development of annual and longer-term business plans, forecasting performance against key performance indicators (KPIs) to drive success.
- Develop business cases for local activities and projects, estimating the necessary financial and resource requirements to meet performance targets.
- Develop and implement a relationship management plan for strategic, complex potential accounts to build key relationships at the local and national levels, coordinating engagement with the customer organization to resolve issues and ensure effective communication.
- Build a personal network of senior managers within the business sector and represent the organization at sector events to obtain market intelligence, promote the organization, and enhance its reputation.
- Lead a cross-functional team (including technical, commercial, and marketing) to configure a complex tailored product and services solution with associated contractual terms that meet the customer's mid- to long-term needs at a Benelux key operating unit level.
- Negotiate agreements with customers and internally with commercial colleagues to ensure that customer requirements are met at an acceptable level of profitability and cash flow.
- Create an organization-wide customer orientation, developing the infrastructure for customer relationship building to place the customer at the center of the organization.
- Oversee the implementation and maintenance of the customer relationship management (CRM) system within the area of responsibility, identifying and communicating opportunities for system improvement that may enhance the management of customer relationships.
- Implement sales excellence use cases as designed in the Hybrid selling program to drive revenue growth and customer satisfaction.
- Develop and deliver Benelux budget plans with guidance from senior colleagues, managing and reporting on performance within the department or area of responsibility, setting appropriate performance objectives for direct reports and holding them accountable for achieving these objectives.
- Take appropriate corrective action when necessary to ensure the achievement of annual business objectives.
- Fully responsible for achievement of Revenue, GM, SG&A, Contribution and EBIT profit margins.
Profile
Your personality is characterized by a high level of drive, positive mindset and energy. You are strategic and you have excellent management skills. Your independent way of working and analytical mindset enables you to meet commercial goals and targets. You are pragmatic, result oriented and a true commercial leader.
- Master Degree.
- 6 to 10 years of substantial work experience in Sales, Commercial Excellence or Business Management, with comprehensive job-related experience in a specialized area of expertise.
- Proven track record in Sales and Commercial Operations in medical devices, healthcare or pharma.
- Demonstrated success as a commercial business leader in growth, innovation, turn-around and cost-cutting business environments.
- Ability to balance stakeholders by anticipating and addressing the needs of multiple stakeholders.
- Strong ability to cultivate innovation by creating new and better ways for the organization to succeed.
- Proven track record of developing talent and coaching and mentoring team members to meet their career goals and the organization's objectives.
- Demonstrated ability to adapt approach and demeanor in real-time to match the shifting demands of different situations.
- Strong business acumen and ability to apply knowledge of business and the marketplace to advance the organization's goals.
- Ability to interpret and apply understanding of key financial indicators to make better business decisions.
- Proven ability to plan and prioritize work to meet commitments aligned with organizational goals.
- Strong interpersonal skills and ability to relate openly and comfortably with diverse groups of people.
- Demonstrated ability to manage complexity by making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
- Proven ability to build strong customer relationships and deliver customer-centric solutions.
- Fluent in Dutch and English.
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